Frequently Asked Questions
Frequently asked questions and answers
1) I want to change my order: what should I do?
If you would like to change important information (e.g. shipping address) regarding your order, please write to us at firstname.lastname@example.org, and we will reply to you within 24 hours. Please be patient in the meantime – we reply to every email individually. We pack and ship received orders as quickly as we can but, if possible, we will change the shipping address.
2) How do I know when I will receive the plants I ordered?
You will receive an automatic notification by email on the status of your order.
3) What should I do if I am not sure if my order will arrive on time (e.g. a birthday present)?
If you want to receive your plant immediately then please visit our shop in Budapest, where we offer you a varying and wide range of our products. Plante., 1075 Budapest, Madách Imre út 8., opening hours: on Tue – Sat between 12:00 am and 7:00 pm, on Sunday between 12:00 am and 5:00 pm.
4) I live abroad and I want to order from you: is it possible?
Currently we can deliver orders to Hungary; sorry but we cannot undertake any deliveries abroad.
5) Something went wrong with my plant / package during shipping. Who can I turn to?
Please contact us at email@example.com within 24 hours from receipt.